Firefighters at Avon Fire and Rescue Service (AFRS) have voiced significant concerns about a QR code system implemented to report bullying and harassment. Staff members have expressed fear that using the system could lead to them being identified, leading to the term "being QR coded" becoming a common phrase when discussing sensitive issues. This situation has arisen during a revisit by His Majesty’s Inspectorate of Constabulary and Fire & Rescue Services (HMICFRS), following an "inadequate" performance rating last year.
Key Takeaways
- Firefighters fear identification when using the QR code system to report bullying and harassment.
- The term "being QR coded" is reportedly used by staff when discussing certain topics.
- HMICFRS revisited AFRS after a previous report found its performance inadequate.
- While some improvements have been noted, staff confidence in the service’s commitment to change remains low.
Staff Concerns Over Anonymity
In a letter to HMICFRS inspectors, AFRS staff highlighted their apprehension regarding the QR code system, which was launched in August 2023 by an external organization. The initiative was intended to provide an independent reporting line for workplace issues. However, staff reported that the system was poorly communicated initially, fostering fear and the colloquialism of "being QR coded." Some individuals admitted to being hesitant to discuss certain topics, fearing their comments might be traced back to them.
Inspectorate's Findings and AFRS Response
HMICFRS noted that during their revisit, many staff members felt the service needed to improve its communication regarding efforts to address concerns. A significant portion of the staff expressed low confidence in the service’s commitment to making necessary improvements. Inspectors also pointed out that a professional standards board, established for disciplinary investigations, was largely unknown to most employees. Furthermore, staff raised reservations about the investigation process itself, including its duration and the support provided to those involved, which was sometimes perceived as a mere "tick box exercise."
Progress and Future Commitments
Despite the concerns, AFRS chief fire officer Simon Shilton stated his full commitment to making the required improvements. He acknowledged the hard work of his teams, particularly in addressing an "accelerated" cause of concern related to the service’s mobilization system, which has reportedly been fixed with a software upgrade. While progress has been made in areas like fire prevention, with a backlog of home fire safety visits cleared, inspectors indicated that more work is needed on the risk information process. Shilton expressed pleasure that the inspectorate recognized the efforts and progress made by the service.