Soft FM specialist Churchill has been awarded a significant five-year contract to provide comprehensive cleaning services at East Midlands Airport. The deal, secured through a competitive tender, will see Churchill deliver a wide range of services across both landside and airside areas of the airport.
Key Takeaways
- Churchill will provide general cleaning, washroom hygiene, pest control, and window cleaning.
- Thirty Churchill staff will be based on-site, having completed rigorous airside clearance.
- Innovative technology, including passenger feedback devices and QR codes, will be implemented.
- The contract marks a strategic expansion for Churchill into the aviation sector.
Comprehensive Service Offering
Under the new agreement, Churchill will be responsible for a full suite of cleaning and hygiene services. This includes maintaining the cleanliness of washrooms, gates, arrivals, and departures areas. The scope of work encompasses general cleaning, specialized washroom hygiene, pest control, and window cleaning, ensuring a high standard of environmental upkeep throughout the airport.
On-Site Team and Security
A dedicated team of thirty Churchill staff will be stationed at East Midlands Airport. Each team member has undergone extensive airside clearance protocols. This includes comprehensive background checks, verification of employment history for the past five years, and specific airside security and permit-to-work training. These measures are in place to ensure strict compliance with the airport’s stringent operational and safety standards.
Innovation in Passenger Experience
Innovation was a key factor in Churchill’s successful bid. The company plans to introduce several technological solutions to enhance the passenger experience and improve service delivery. These include feedback devices installed in washrooms, real-time data collection from people counters, and QR codes that allow passengers to easily submit voice notes regarding cleanliness. Notably, the QR codes feature multilingual functionality, automatically translating feedback into English to accommodate international travelers.
Strategic Expansion into Aviation
This contract represents a significant milestone for Churchill as it expands its footprint into the aviation sector. While already well-established in the transport sector with numerous rail contracts, this new deal allows Churchill to leverage its expertise in specialist environments to the airport setting. Michael Allsop, Facilities and Contracts Manager at East Midlands Airport, expressed delight in welcoming Churchill, citing their innovative approach, commitment to service quality, and enthusiasm for enhancing the passenger experience as key reasons for their selection.
Sources
- Churchill lands cleaning deal with East Midlands Airport, Facilitate Magazine.
- Contract win for Churchill at East Midlands Airport, FMJ.