Universal Orlando Resort has recently removed its self-service ticket kiosks, opting instead to guide guests towards mobile ticketing solutions. This change, implemented across Universal Studios and Islands of Adventure, signifies a shift towards a more digital approach for park entry and ticket retrieval.
Key Takeaways
- Self-service ticket kiosks have been removed from Universal Orlando Resort.
- Signage now directs guests to use QR codes for accessing digital tickets.
- This move encourages mobile ticket management and potentially phases out print alternatives.
The Digital Transition
Visitors to Universal Orlando Resort will no longer find self-service machines at the park entrances. These kiosks, previously used for printing pre-purchased tickets, have been removed from their locations at Universal Islands of Adventure and Universal Studios. In their place, Universal has installed new signage that promotes a digital ticketing experience.
The signage, prominently displayed where the kiosks once stood, reads: "Welcome to Digital Will Call. Easily access your digital tickets here by scanning the QR code. Remember, you’ll need the purchaser’s last name and confirmation number. Already have your tickets? You can go straight to the entrance!"
How It Works
Guests can scan the QR code with their mobile devices, which will direct them to a Universal Orlando webpage accessible through a web browser, not the official Universal app. On this page, visitors can enter their purchase details, such as the purchaser’s last name and confirmation number, to retrieve their digital tickets.
This strategic move by Universal Orlando Resort appears to be a proactive effort to encourage guests to manage their tickets digitally via their smartphones. While the immediate area around the former kiosk locations is undergoing some refurbishment, including new painting, the primary change is the shift from physical kiosks to a QR code-based digital system. It remains to be seen if any new machines or alternative services will be introduced in these now-empty spaces.